COVID-19

What we’re doing to keep your family and our team safe.

3/23/20

As the COVID-19 crisis continues to evolve daily, the team at Health & Harmony continues to adapt our protocols to ensure we can safely provide care to your beloved pets. With the ‘Stay At Home’ order going to effect tonight, we will remain open as an essential business and you are still permitted to seek needed veterinary care for your pets.

Our Commitment To You

· We continue to remain open with limited hours to care for sick/injured pets. All routine wellness visits and elective surgeries will be postponed until further notice. If you are currently scheduled, we will contact you to cancel and ensure there are no urgent concerns to be addressed. Once we return to our normal operations, we will contact all clients and do our best to get your pets rescheduled in a prompt manner.
·As a medical facility, we are adhering to the published CDC guidelines for the prevention of COVID-19. Our robust disinfection protocols have been updated to target COVID-19 and put more focus on all human contact points. We are limiting the number of staff within the hospital and employees who are under the weather or have had known COVID-19 exposure are not being permitted to work.

 

Curbside Care

· In order to minimize exposure and align with social distancing guidelines, we have moved to offering curbside care for all patients and medication pick-ups. All clients should call the hospital when they arrive for their appointment. A team member will come to escort your pet into the hospital for their exam while you wait in your car. The medical team will call to gather a history, discuss a care plan and answer any questions you may have. After your pet has been treated, we will collect payment over the phone – we are not accepting cash at this time.
· All medication pick-ups are being scheduled so that you may call upon arrival and a team member will be available to bring your medication out once payment has been collected. We recommend that all clients have a 2-4 week supply of all necessary medications on hand.

New Service: Telemedicine!

As we navigate this unprecedented territory, we are working hard to come up with creative solutions to offer your pets comprehensive veterinary care – without the need to leave the comfort and safety of your home. This week, we will begin rolling out the opportunity to consult one of our veterinarians via phone or video chat. This will foster a direct connection between you and the vet to address your concerns so that we can work as a team to get your pet the best care remotely. We are excited to offer a service that will help bridge the gap so that none of our high-risk clients have to choose between minimizing their potential exposure and seeking medical care pets in need. If you are interested in scheduling a remote consult with one of our doctors, please contact the hospital to learn more and get your pet on our schedule!

Current Operating Hours: Monday through Friday from 9 am – 4 pm
*No appointments will be offered on Wednesdays.

If you are feeling sick or have had known COVID-19 exposure, please discuss this with us so we can safely provide care to your pet.

For all non-urgent concerns, we ask that you email us directly so that our phone lines may remain open for emergencies. Our team is smaller than usual, so please be patient with us if you are unable to get through on the phones and leave a voicemail. We will respond in the order of urgency and get back to you as quickly as possible.

We can’t wait to see you and your happy, healthy pets again – hopefully soon. Together, we will get through this – stay safe and stay healthy!

-Dr. Evelyn Bowden, Dr. Kim West & the entire H&H team