COVID-19

What we’re doing to keep your family and our team safe.

11/21/20

As we look ahead to 2021, we hope that all of our dear clients and patients are making the best of this crazy new world we’ve come to know over the last 8 months. We remain grateful for the patience, understanding and flexibility that continues to be extended to us by all of our valued clients. We are also endlessly thankful to our dedicated team for going with the flow, adapting to new protocols and remaining committed to caring for your pets in the safest way possible. As with so many things constantly changing nowadays, we want to keep you up to date with what you can expect from us moving forward.

We are happy to share that we have worked our way through our wellness wait-list and can now schedule appointments freely into 2021. We appreciate your patience and understanding as we worked through this extensive list in order to ensure that no pet missed out on their important wellness care updates that came due in the early days of the pandemic. With this in mind, if your pet was on the wait-list and you have not been scheduled for their care – please contact us to get your appointment booked, as we have contacted everyone on the list and want to ensure nobody fell through the cracks. You can CLICK HERE to request an appointment!

Current Hours

*Due to COVID, hours are subject to change
Monday: 8:00am – 8:00pm
Tuesday: 8:00am – 6:00pm
Wednesday: 8:00am – 6:00pm
Thursday: 8:00am – 8:00pm
Friday: 8:00am – 6:00pm
Saturday: 8:00am – 12:00pm
Sunday: Closed

Holiday Season Closures
Thanksgiving (11/27)
Christmas (12/24-26)
New Years (12/31-1/2)

Current Hours

*Due to COVID, hours are subject to change
Monday: 8:00am – 8:00pm
Tuesday: 8:00am – 6:00pm
Wednesday: 8:00am – 6:00pm
Thursday: 8:00am – 8:00pm
Friday: 8:00am – 6:00pm
Saturday: 8:00am – 12:00pm
Sunday: Closed

Holiday Season Closures
Thanksgiving (11/27)
Christmas (12/24-26)
New Years (12/31-1/2)

Thankfully, we were able to resume accepting new clients in September and have happily welcomed many newcomers into the Health & Harmony Family! If you’ve been waiting on sending friends or family our way – we appreciate your patience and would love to hear from them when they’re ready to see what we’re all about!

In order to keep both clients & staff safe, we continue to offer curbside care for all appointments and medication pick-ups. As much as we’d like to, we do not plan to discontinue this service for the foreseeable future. Our team will review what to expect prior to any appointment and ensure you are comfortable with your pet’s plan of care. While a curbside model for practicing veterinary medicine is far from our first choice, we are confident it is the best option for preserving the health of our amazing team as well as protecting the health of all of our clients.

When it comes to surgery/dentistry, we are making great headway in our wait-list and can typically schedule most elective procedures within 2-6 weeks. Urgent surgeries will be prioritized as needed based on recommendations from the attending veterinarian. In order to help us schedule your pet in alignment with your wishes, please reach out to us at least 1-2 months ahead of time. We will more than likely be able to schedule your pet sooner, but we have greater ability to be flexible and accommodate specifically requested dates with this advanced notice.

In the good news department, we are happy to share that our online pharmacy continues to operate without any routine delays! In the less-good news department, we are starting to see significant delays and intermittent backorders directly from many of our manufacturers. The majority of these issues stem from operational changes in production (to abide by COVID safety measures) as well as some of our supplies/medications being prioritized for the increased demands of human hospitals. As these delays/backorders remain out of our control, we are working to find alternative sources/products and stock our hospital in a manner that prevents running out of much needed supplies. With this in mind, we ask that you please give us at least 72 hours notice for all hospital prescription refills and place orders through our online pharmacy 1-2 weeks sooner than you need the medication. Manufacturers typically ‘cut off’ our online pharmacy prior to truly running out of a medication or diet, so this additional time will allow us to order directly to the hospital (if possible) or find another reputable way to get your pets their medications & diets. Please CLICK HERE to visit our online pharmacy or CLICK HERE to submit a refill request for curbside pick up at the hospital!

When it comes to surgery/dentistry, we are making great headway in our wait-list and can typically schedule most elective procedures within 2-6 weeks. Urgent surgeries will be prioritized as needed based on recommendations from the attending veterinarian. In order to help us schedule your pet in alignment with your wishes, please reach out to us at least 1-2 months ahead of time. We will more than likely be able to schedule your pet sooner, but we have greater ability to be flexible and accommodate specifically requested dates with this advanced notice.

In the good news department, we are happy to share that our online pharmacy continues to operate without any routine delays! In the less-good news department, we are starting to see significant delays and intermittent backorders directly from many of our manufacturers. The majority of these issues stem from operational changes in production (to abide by COVID safety measures) as well as some of our supplies/medications being prioritized for the increased demands of human hospitals. As these delays/backorders remain out of our control, we are working to find alternative sources/products and stock our hospital in a manner that prevents running out of much needed supplies. With this in mind, we ask that you please give us at least 72 hours notice for all hospital prescription refills and place orders through our online pharmacy 1-2 weeks sooner than you need the medication. Manufacturers typically ‘cut off’ our online pharmacy prior to truly running out of a medication or diet, so this additional time will allow us to order directly to the hospital (if possible) or find another reputable way to get your pets their medications & diets. Please CLICK HERE to visit our online pharmacy or CLICK HERE to submit a refill request for curbside pick up at the hospital!

Our curbside service continues to put additional strain on our phone lines as we are seeing higher call volume than ever before. In order to serve you best, we ask that all non-urgent concerns be emailed or texted to leave our phones open for curbside clients and urgent patient needs. If you must call, please leave a voicemail and know that we will get back to you just as soon as we can. Above all, your patience and understanding is sincerely appreciated with any delays!

As a medical facility, you can rest assured that we are adhering to all published CDC guidelines for the prevention of COVID-19. Our robust disinfection protocols have been updated to target COVID-19 and put additional focus on all human contact points. Our team is required to wear masks and any employees who are under the weather or have had known COVID-19 exposure are not being permitted to work. We appreciate your cooperation with our screening questions as well honoring our requests to always wear a well-fitted mask when interacting with our team in order to keep them healthy and able to care for your pets!

As with so many aspects of our lives being constantly turned upside down, our hours and protocols remain subject to change based on local and state recommendations. Following us on Facebook is the best way to keep up to date with any changes here at the hospital!

We always looking forward to seeing all of you and your happy, healthy pets – even if it must be 6ft away! Together, we will get through this – stay safe and be healthy!

-Dr. Evelyn Bowden, Dr. Kim West & the entire H&H team

As with so many aspects of our lives being constantly turned upside down, our hours and protocols remain subject to change based on local and state recommendations. Following us on Facebook is the best way to keep up to date with any changes here at the hospital!

We always looking forward to seeing all of you and your happy, healthy pets – even if it must be 6ft away! Together, we will get through this – stay safe and be healthy!

-Dr. Evelyn Bowden, Dr. Kim West & the entire H&H team

Contact Health & Harmony Animal Hospital today!

Please note that we have updated hours during the coronavirus pandemic. Click here to learn more.

Our Address

1117 W 1st Ave.
Columbus, OH 43212
Click here for directions.

Temporary Hours*

*Due to COVID, hours are subject to change
Monday: 8:00am – 8:00pm
Tuesday: 8:00am – 6:00pm
Wednesday: 8:00am – 6:00pm
Thursday: 8:00am – 8:00pm
Friday: 8:00am – 6:00pm
Saturday: 8:00am – 12:00pm
Sunday: Closed

How To Contact Us

Call or text: 614-360-3941
Fax: 614-360-3897
Email: healthandharmonyanimalhospital@gmail.com

Be sure to follow us on Facebook and Instagram!